About BFS

Find out about our passion for your success and benefit from our many years of experience. We use our solid background network to develop the flexible and individual solutions from a single source that will let your business grow. Take us at our word – we keep our promise.


You and BFS Baur Fulfillment Solutions

Two partners, one goal: your success

Our customers set high goals – we realize them! We are the partner for ambitious medium to large-sized enterprises that are planning the next development step for their business.

Whether big or small: we put the focus on each customer. 
We operate beyond borders, also supporting our customers in their international undertakings. We help our customers expand abroad and act as a partner for international manufacturers and retailers wanting to develop the German-speaking market.

The individual building blocks in our solutions – logistics, customer service, payment management and IT – will be tailored to exactly fit the needs of our customers, integrated from a single source or based on modular options.


Our experience – your guarantee for success

Our path began over 10 years ago when we began to provide call center and telemarketing services. We are proud that we have become one of the leading suppliers of customer communication in Germany over the years. With the boom in e-commerce and the increasing demand for additional services in online shopping and ordering, our service portfolio has expanded to include logistic services and payment management. A scalable and resilient IT landscape is essential for integrated and effective fulfillment services. We have systematically expanded our IT competence to meet this need over the years. That is how we have become what we are today: a specialist for individual solutions in customer communication and e-commerce fulfillment.

Take us at our word: we develop flexible, individual solutions for your company that let your business grow.

We have accompanied many customers along their path to growth with the help of our wealth of experience. Our German locations offer the ideal framework conditions: Depending on what is needed, we can provide a high degree of automatization in our logistic centers and, at the same time, can handle complex manual processes. At our service centers, we develop and implement a broad range of digital communication solutions. We can rely on about 1,500 employees dedicated to give their best with just one goal in mind: becoming part of our customer's success story and exploiting its market potential together.


Our promise: reliability and flexibility


We are enthusiastic about the dynamism in the age of digitalization and we constantly develop, thanks to our demanding customers, yet we also benefit from the roots of our company history. This goes back to Friedrich Baur, the founding father of our parent company. He was a pioneer of his time and one of the revolutionaries of the mail order business. His was convinced that putting the focus on the needs of his customers was key to being successful. On this basis, he constantly developed his business model and forged ahead. His goal was to expand his competitiveness by continuously improving the added value to his service. His enterprising spirit is still anchored in our values today. These are the values we measure ourselves by in our interactions with customers, business partners and colleagues: honesty, respect, customer orientation and a drive for success.

Our customers can get the best of two worlds: On the one hand, we act as an independent service provider with a focus on mid-sized enterprises and a high degree of flexibility and agility to allow us to direct our actions to the needs of our customers and quickly and efficiently reach their goals. On the other, we are a member of an international group, rich in tradition, and enjoy the backing of a stable and solid environment. The availability of know-how and resources allows us to actively and sustainably shape our customers' growth using scalable solutions.



Get to know our entire process expertise and what it can do for you by getting in touch with us now.

We look forward to hearing from you!



to contact form