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Customer service

We put your customer in focus: Our customer service solutions allow you to align all communication processes to the needs of your target group – efficiently and with high quality.

#CustomerIsKing

Identifying and fulfilling customer needs

Our customized customer service solutions allow you to agilely adapt to the constantly changing demands of customers in e-commerce. Use our excellent services to help you differentiate your brand and increase the customer lifetime value of your satisfied customers. BFS Baur Fulfillment Solutions can help you strengthen your brand and build customer loyalty with customer services that are up-to-the-minute. Make a confident impression in the digital world and fuel your growth. At the same time, you can systematically reduce complexity along the entire customer journey and lower your costs.


Customer service as a brand ambassador

Your customers are always in the spotlight for us. We tailor communication exactly to their needs. This includes the service competence, a large selection of contact channels and the appropriate service availability times.

Turn your customer service into a decisive competitive advantage.

We are more than just a call center – we are your partner and offer many solutions for integrated customer service along the entire customer journey – tailored for your unique brand. Our specialists create solutions for every touchpoint and our staff inspires your retail customers with every exchange – on any channel.

We can be your brand ambassador delivering added value and establish new solutions. Your customers will know the difference.

 


 

Customer Service Sales

Sales

  • New customer acquisition
  • Existing customer reactivation
  • Sales/product assistance
  • Social media content management
  • Scheduling
  • Support in order preparation
  • Cross-selling and up-selling
Customer Service Customer Care

Customer care

  • Product assistance
  • Complaint processing
  • Social media support/management
  • Contact after payment reminders
  • Winning customers back
  • Customer satisfaction analyses
  • Order acceptance
  • Providing information
  • Self-services
Customer Service Forderungsmanagement

Receivables management

  • Active dunning*
  • Payment plans
  • Payment reminder calls*
  • Deferred payments
  • Installment agreements



Customer Service BPM

Business Process Management

  • Modeling customer service processes
  • Innovation management
  • Product management
  • Networking communication channels

* We do conduct the commercial dunning process (in compliance with German Civil Code - § 284 BGB) on your behalf. We do not provide any debt collection services as defined in the Act on Out-of-Court Legal Services (Rechtsdienstleistungsgesetz – RDG)


 

Get to know our entire process expertise and what it can do for you by getting in touch with us now.

We look forward to hearing from you!

 

 

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