We put your customer in focus: Our customer service solutions allow you to align all communication processes to the needs of your target group – efficiently and with high quality.
Our customized customer service solutions allow you to agilely adapt to the constantly changing demands of customers in e-commerce. Use our excellent services to help you differentiate your brand and increase the customer lifetime value of your satisfied customers. BFS Baur Fulfillment Solutions can help you strengthen your brand and build customer loyalty with customer services that are up-to-the-minute. Make a confident impression in the digital world and fuel your growth. At the same time, you can systematically reduce complexity along the entire customer journey and lower your costs.
Your customers are always in the spotlight for us. We tailor communication exactly to their needs. This includes the service competence, a large selection of contact channels and the appropriate service availability times.
Turn your customer service into a decisive competitive advantage.
We are more than just a call center – we are your partner and offer many solutions for integrated customer service along the entire customer journey – tailored for your unique brand. Our specialists create solutions for every touchpoint and our staff inspires your retail customers with every exchange – on any channel.
We can be your brand ambassador delivering added value and establish new solutions. Your customers will know the difference.
Business Process Management
* We do conduct the commercial dunning process (in compliance with German Civil Code - § 284 BGB) on your behalf. We do not provide any debt collection services as defined in the Act on Out-of-Court Legal Services (Rechtsdienstleistungsgesetz – RDG)