Customer Care

More customized solutions in customer service, less complexity for you! We offer your customers solution-oriented customer care. That means you optimize your process while reducing your costs.

Creating engaging communications

Increasing customer lifetime value

Stand out with individual service of consistently high quality. That increases customer satisfaction, builds customer loyalty and simultaneously optimizes your cost structure. Here at BFS Baur Fulfillment Solutions, we offer you excellent processes that strengthen your brand and lead to higher customer lifetime value.


Customer care as a brand ambassador

Inspire your customers with a quality of services and assistance that will surprise them. You can optimize your accessibility and ensure fast response times with our solutions. We focus on the individual needs of your customer and offer flexible, solution-oriented service. And your customers will be able to use many communication channels, such as phone, email, chat, WhatsApp and other social media.

Let us be your brand ambassador!

Together, we develop an individualized, cross-channel communication strategy. Our competent employees act as your brand ambassador. If you want, we adapt communication and processes across all channels. Every touchpoint becomes a positive experience for the customer.

We also use customer feedback to offer you targeted impulses for further developing your business processes. With us, you can feel assured that your customer service will be up to date tomorrow as well.




Our solutions in detail

Customer care – Solutions for your success

  • Product assistance
  • Complaint processing
  • Social media support/management
  • Contact after payment reminders
  • Winning customers back
  • Customer satisfaction analyses
  • Order acceptance
  • Providing information



Get to know our entire process expertise and what it can do for you by getting in touch with us now.

We look forward to hearing from you!



to contact form