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Customer Service PLUS

You will be ready to meet the demands of the digital communication world with us: increase your customers' CLV with individually tailored multi-media solutions.

Strong brands

Your partner for profitable growth

Take advantage of our 'PLUS' in solutions, expertise and agility to strengthen your brand and optimize your costs. This will allow you to create the best conditions for continuous and profitable growth. We know what your customers expect and how they communicate. With us, you can offer customer service that is up-to-the-minute and optimally coordinated for the customer journey of your target group. Whether you are in e-commerce, finance or healthcare – we are your reliable partner. Benefit from our scalability and many years of experience in transitioning from analog to digitally integrated customer communication.

 


 

Increasing revenues

Sales

Increase your revenues in both B2C and B2B with our sales solutions. Our solutions include winning new customers, activating existing customers, cross-selling and up-selling, as well as sales support. Our sales experts continually optimize your processes.

Sales

Compelling customer service

Customer Care

Win over your customers with a quality of assistance that makes them feel inspired and leaves no desire unmet. Our customer care solutions let you optimize your availability and ensure fast response times. We respond agilely to the individual needs of your customers and offer cross-channel, solution-oriented customer service. In short: our professional employees can be your brand ambassadors. We adapt communication across all channels and processes to ensure your quality requirements are met at every touchpoint.

Customer Care

Financial security

Receivables management

Lower your payment defaults with our receivables management. Our customer-oriented and individual approach secures both current revenue as well as future revenue. We turn defaulting payers into paying repeat customers.

Receivables management

Efficient process design

Business Process Management

We are your experts for all of your customer service processes. We create solutions along the entire customer journey that go far beyond just processing. Our solutions designers, who have already helped many companies successfully transition to the digital service world, can structure your entire communication processes according to your customers. You can benefit from scalable solutions, high quality and reduced process costs – and from satisfied retail customers.

Business Process Management


 

Get to know our entire process expertise and what it can do for you by getting in touch with us now.

We look forward to hearing from you!

 

 

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