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Solutions

Our solutions make you grow! Engage your customers along the entire customer journey. At the same time, create the flexibility you need to concentrate on your core business and expand your enterprise.

Creating engaging solutions

Optimized added value – today and in the future

Put the spotlight on your customers and their service experience and make your growth potential a reality. Our eye for integrated solutions helps us systematically optimize your value chain and end-to-end costs. As your partner for integrated service solutions, we ensure that your customers get that PLUS in customer satisfaction at all touchpoints along the customer journey.

Our services go far beyond top quality handling of workflows. With our process expertise and large range of services, we can also develop personalized back-end solutions for your online ordering and customer communication in addition to standard services. And, like you, we operate with the future in mind – because markets change at a breakneck speed. Our process and service development keeps up with the pace of changing market conditions. This means you'll impress your customers today, as well as tomorrow.

 

 


 

Sustainable customer service

Customer Service PLUS

Build your brand with Customer Service PLUS! We provide digital communication solutions for successful customer interaction. You benefit from interlocking, multi-media customer service that engages your customers and promotes customer loyalty.

With the sales, customer care and receivables management modules, we can optimize your customer experience at all stages along the customer journey. As an integrated complete package or as separate components – whatever suits your business best. Using our business process management, we create touchpoints for you that will engage your customers.

Customer Service PLUS

 

 

 

 

 

 

 

 

 

Realizing growth potentials in e-commerce

Fulfillment PLUS

Fulfillment PLUS is the customized process solution for your e-commerce business. With modules for logistics, customer service and payment management and the underlying IT systems, you can create the PLUS that comes from tailored fulfillment processes. Our solutions optimize your service chain – adapted to your needs as a complete package or as separate components.

Fulfillment PLUS


 

 

 

Get to know our entire process expertise and what it can do for you by getting in touch with us now.

We look forward to hearing from you!

 

 

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