Many companies in a great variety of industries have had positive experiences with our solutions, Fulfillment PLUS and Customer Service PLUS. We would like to introduce some of these customers to you!
ResMed manufactures medical devices in the healthcare sector and is a global leader in the area of diagnostics and therapies for sleep-related respiratory disorders (SRRD) and non-invasive/invasive respirators. ResMed has its own sales division in Germany, contracts with numerous German health insurers and it also has in-depth contacts with hospitals, physicians and patients.
ResMed was looking for a partner for its customer service in the area of sleep therapy to offer professional customer support and advice and to ensure quality service for its customer contacts. One important requirement was the ability to provide advice and explain complex products. Customer support is the central contact point in the dialogue between patients, treating physicians and health insurers. One of the tasks of customer service is to align the various expectations and requirements of all those involved.
The medical technology company ResMed chose a customized solution: Customer Service PLUS solutions from BFS Baur Fulfillment Solutions. The range of services focuses on assisting patients using ResMed products. This covers processing all questions across the spectrum, from prescription through contract review to contract information and product assistance, as first-line support.
With BFS Baur Fulfillment Solutions, ResMed benefits from high service quality, continuous process optimization and efficiency improvements. The health specialist found an equal partner to take over the professional customer support and assistance, to provide the target groups with optimal service and to develop the processes in a future-oriented way.