loading

References

Many companies in a great variety of industries have had positive experiences with our solutions, Fulfillment PLUS and Customer Service PLUS. We would like to introduce some of these customers to you!

Browsing becomes clicking

From mail-order business to customer-oriented online commerce

Our customer

 

Our customer Eddie Bauer is a US American company for outdoor and casual clothing with a long tradition. Combined with innovative design and outstanding customer service, Eddie Bauer offers first-class outdoorwear, accessories and equipment for women and men: from classics like jeans and khakis to its legendary down jackets. The company has been active on the German market since the 1990's and is developing from a catalog mail-order business to a successful multi-channel retailer. www.eddiebauer.de

The challenge

Retailers want one thing above all: growth! Expanding the online business as a strong sales channel, mastering new markets and retaining customers with compelling services. There were several obstacles standing in the way: Its IT was not up to speed for the new challenges and was acting like a true brake on growth. At the same time, high customer expectations, such as a wide range of payment options and fast response and shipping times, needed to be addressed. Eddie Bauer needed a service provider that could flexibly and quickly implement the requirements and use its skills for mapping out growth. The prerequisite was a far-reaching understanding of the e-commerce business and a stable and tested IT platform for mapping the processes.

BFS is our partner for customer satisfaction and realizing growth targets. With the experts at BFS we will be able to expand our online shop and drive internationalization forward.

- Steve Bechwar at Eddie Bauer.

Our solutions and added value

Eddie Bauer decided on Fulfillment PLUS from BFS Baur Fulfillment Solutions to build its integrated services from a single source and lay the foundation for trouble-free growth. BFS adapted the tailored solution to match the processes after online purchasing according to the special needs of the online retailer. Thanks to BFS's service breadth and depth, it was able to take over not only the logistics activities, such as goods receipt, order picking, returns processing, merchandise refinement and sizing for the online store, but also for the linked online market places. In addition, BFS Baur Fulfillment Solutions adapted and individualized the processes to the requirements of Eddie Bauer, such as introducing AQL in quality control inspections in order to meet the special needs of the client. With BFS, integrated fulfillment from a single source also includes target group specific customer and effective payment management. A complete package that ensures satisfied end customers in the online store and facilitates the challenging transition from mail-order business to online business.

 

In the background, the IT platform from BFS Baur Fulfillment Solutions serves as a basis for customized fulfillment processing and is a critical key factor to Eddie Bauer's success. Customers benefit from the scalability of the platform, can integrate new functions and also link new market places, among other things. IT becomes a turbo-charged engine for the online business.

 

The tradition-based brand found a partner in BFS to help it design its future as an online retailer and realize its growth plans. For example, as a sparring partner with a deep understanding of e-commerce, omni-channel solutions are being planned with the customer and propelling internationalization forward. This know-how also makes BFS Baur Fulfillment Solutions the ideal partner for the next steps and ensures high quality in processing, offers high service levels and raises synergy through integrated solutions.

 

 


back to overview

to contact form