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References

Many companies in a great variety of industries have had positive experiences with our solutions, Fulfillment PLUS and Customer Service PLUS. We would like to introduce some of these customers to you!

Success stories

References

We have been supporting our customers for over ten years in realizing their individual growth potential in e-commerce and in being well prepared for the dynamic shift in requirements happening in retail customer communication. The basis for this is our understanding of customers, our process expertise and our strong background network. Our service packages, Customer Service PLUS and Fulfillment PLUS, result in satisfying service experiences for the customers of our clients.

Take a look at our success stories and growth solutions, and how they evolved from successful collaboration. Here is a selection of our clients to give you insight into a few of our current customer projects.

 


 

 

Success with our customers

CASE STUDIES

 

Our customers set ambitious goals – we realize them! Take a look at our success stories and how they evolved from successful collaboration.

 

Pushing the growth curve

CASE STUDY S.OLIVER


Fulfillment PLUS

Steadily upwards with BFS: s.Oliver and its subsidiary brands stand for growth. The foundation is clever brand management and the right product range for every target group. But the BFS service package Fulfillment PLUS also fits like a glove. Internationalization, marketplace loyalty and well thought-out touchpoints along the customer journey are tailored to the client's wishes.

s.Oliver

Customized communication

CASE STUDY RESMED


Customer Service PLUS

Our remedy – customized solutions: ResMed was searching for a partner that understands how to provide top customer support and advice even for complex products. High service quality, constant process optimization and improved efficiency for all, not just 'private patients.'

ResMed

Hello, customer-centered online retailer

CASE STUDY EDDIE BAUER


Fulfillment PLUS

Then it clicked: the tradition-based company, Eddie Bauer, developed from a catalog-based mail-order business to a successful online store. The scalable foundation for steady development in e-commerce is the partnership with BFS. Integrated services from a single source mean worry-free growth.

Eddie Bauer

From the printed catalog to e-commerce

CASE STUDY BAUR


Customer Service PLUS

Perfect customer service since 1925 – now also online: on the way from offline to online, BAUR chose the solution package Customer Service PLUS from BFS. The solution provider is always ready with fast solutions and multi-media service. Even when customer behavior changes, it's a guarantee for perfect service experience.

BAUR


 

Get to know our entire process expertise and what it can do for you by getting in touch with us now.

We look forward to hearing from you!

 

 

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