We are specialists for customer service in the healthcare sector and are experienced experts when it comes to communication with patients, physicians and hospitals. Our Customer Service PLUS is your communication solution for these target groups
Intensive research and development efforts have gone into your product and it not only contributes significantly to health but also increases quality of life for your customers.
Both the benefits and the functions of medical products require advice by knowledgeable experts for your target groups. In this dialogue between patients, physicians and statutory health insurers, individual requirements must be taken into account without creating bottlenecks in service quality or sales resources.
Increase your customers' trust in your products and build sustainable experiences. As an experienced partner, we can support you in this process. Our clients in the healthcare sector already include manufacturers who sell medical technology products through their own channels, including online stores and field sales forces.
To optimize marketing such products, we use our many years of experience in online retail for developing multi-media service solutions and adapt our tested processes to the branch-specific environment. With our deep customer understanding, refined over decades of industry experience, over we offer high service and assistance quality across channels in dialogue with your target group, for example, when taking orders and offering professional advice for complex products.
Engaging customer service – also for very complex healthcare products
At the same time, we support your sales organization in the efficient exploitation of customer potential and generate leads for you through direct contact with physicians, pharmacies and hospitals. We act as your partner, using our many years of sales experience to handle setting up valuable appointments for your field representatives or supporting and assisting your C-customers. Our sales support service solutions will give you additional momentum and efficiency in developing your market.
Data security and protection, especially for sensitive healthcare issues, have top priority for us. As a member of the Otto Group, we offer reliable standards and concepts and we ensure that these are implemented for you and your customers.