A strong brand and customer confidence are decisive factors in the finance industry. Our Customer Service PLUS can be a crucial competitive advantage for you.
The trust linked with a strong brand is of significant importance in the financial sector and gives you the edge in building and keeping profitable customer relations in a highly competitive environment. A consistent customer and service orientation is indispensable to achieve this. Structure your customer experiences with service solutions to strengthen your brand and stand out in your customers' perception within the multitude of similar-sounding financial products.
Our service solutions for the financial sector give you satisfied and loyal customers while reducing expenses and relieving resources.
Bring the service experience of your customers into focus with us and increase your customer lifetime value. Our communication experts have many years of experience in customer communication and know exactly how customer relations are nurtured with customized and high-quality support across all communication channels. You will be able to act as a reliable partner for your customers, offering competent advice, e.g. for the most varied online banking support inquiries.
Data security and protection has top priority with us!
As an experienced partner, we handle the target-group oriented communication for processing payment transactions: Whether setting up automatic debits, adjusting instalments and credit conditions or providing information about balances – we make sure that your customers can conveniently and quickly take care of their banking affairs without visiting your branch office.
We act as a brand ambassador for banks, insurance companies and financial services providers, and we support profitable marketing and sales campaigns. We use our wealth of experience and our process know-how in telemarketing and sales projects in the online and mail-order business to realize your individual communication goals. Winning new customers and garnering the loyalty of existing ones in customer loyalty programs is one of our strengths and your opportunity to build sustainable trust and profitable sales.
In such sensitive financial dealings, data security and protection has absolutely top priority. As a member of the Otto Group, we offer reliable standards and concepts and we ensure that these are implemented for you and your customers.