Our core competences are scalable fulfillment services that provide engaging shopping experiences in e-commerce and effective customer communication in the digital age.
Online has become has become an absolute must. The market opportunities and customer potential opened up by e-commerce are tempting. But manufacturers and retailers alike are confronted with similar challenges: growing competition, technological shifts and increasing digitalization, a dizzying speed of change, intertwining sales channels (omni-channel), and increased customer expectations.
Keeping up with the market participants requires customer knowledge, resources and know-how. This is the only basis to create engaging customer experiences and to fully exploit the available potential.
As a subsidiary of BAUR Group and member of the Otto Group, we matured in an environment comprising more than 90 years of combined experience in online and mail-order commerce to become an e-commerce specialist. Our many years of expertise translates into an understanding of the most varied product ranges in e-commerce and satisfy demanding customers: for example, shopping for fashion and accessories, pet food, fast moving consumer goods (FMCG) for daily use and furnishing accessories. Our combination of services, including logistics, customer service, payment management and IT, allows us to offer your customers a high quality, uniform and inspirational experience all along the purchase process.
Offer your customers a coherent and inspiring shopping experience along the entire customer journey.
You can offer your customers reliable fulfillment service, including fast shipping, on-time delivery and smooth ordering and return processing, as well as additional services such as loyalty programs, gift service and omni-channel services. Our customer service allows you to offer compelling benefits using versatile digital channel options, high availability and solution-oriented service in customer communication. Lower your default risk and offer the required payment options using our payment management. Our tried and tested, scalable IT is the basis for further expanding your business.