Every industry has its own characteristic features. We individually adapt our Customer Service PLUS and Fulfillment PLUS solutions to your target group, products and market conditions.

Every industry is unique

Customized service experience solutions

We understand that every industry is characterized by its own unique features. That is why we develop customized solutions for the target groups, products and market conditions of every individual customer and its business model.

As a subsidiary of the BAUR Group and member of the Otto Group, our roots in online and mail-order business have taught us what it means to systematically align our solutions to demanding retail customer expectations. We have been acting in a market that is significantly characterized by change and competition, and have gained our experience as a specialist for individual service solutions over decades.

This accumulated understanding of customers combined with our process expertise, our strong network and the stability of the group behind us allow us to develop industry-specific service experiences through integrated solutions. The result for you is satisfied customers and more freedom to concentrate on your core business and to develop and expand your enterprise.



Experts for online commerce


Tap your full potential in e-commerce with engaging service offers. Our many years of experience in online and mail-order commerce allows us to develop scalable fulfillment services and effective customer communication in the digital age that help your online business grow. Our solutions prepare you for the changing demands of the market.


Service quality for financial management


Rely on digital communication solutions that strengthen your brand and the trust associated with it in the service experience with your customers. As brand ambassadors, we ensure the enthusiasm of customers of banks, insurance companies and financial service providers through our high quality of service and a deep understanding of our customers.


In dialogue with physicians, pharmacies and hospitals


Based on our many years of experience in the online and mail-order business, we use our customized and digital service solutions to communicate your valuable contribution to health and quality of life to your target groups in way that is compelling and easy to understand. In sales support, we open up new opportunities for market development in dialogue with physicians, pharmacies and hospitals.



Get to know our entire process expertise and what it can do for you by getting in touch with us now.

We look forward to hearing from you!



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